Terms and Conditions
The term ‘Sterling Diamonds’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 100 Hatton Garden, London EC1N 8NX. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Sterling Diamonds’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
At Sterling Diamonds we are always confident about our price and ensure we offer our customers the most competitive prices. We accomplish this by saving on costly high street premises and sourcing directly from international manufacturers. These savings are then passed on to you. Our price promise therefore guarantees if you do find a product matching ours at a cheaper price whether instore or online we will endeavour to beat it!
Sterling Diamonds offers a 30 day money back guarantee on all goods purchased from this website. If for any reason you wish to return your goods, please call us on 020 7242 4552 and one of our team will provide you with details including a return address.
Please note the following:
- Sterling Diamonds return policy is strictly for goods unworn and in its original condition.
- All the original packaging and accompanying material must be returned, or you will be liable to pay the replacement costs. For example the diamond certificate has a replacement cost of £125. For security reasons please do not mention “diamonds” or “jewellery” on the outer box.
- Sterling Diamonds cannot take responsibility for damage or loss during shipment. We strongly recommend you use Royal Mail Special Delivery to return your jewellery. Your shipment must be fully insured. You can determine the value of your shipment by referring to your receipt. Make sure you obtain a tracking number, so you can keep track of your item.
All prices displayed on Sterling Diamonds are inclusive of 20% VAT (value added tax).
Sterling Diamonds offers free secured delivery on all products delivered within the United Kingdom. We endeavour to ship all products within 5-7 working days. Occasional a particular item will be on back order and can take up to 4 weeks for delivery. We will notify you of the exact delivery date once your order has been placed.
For delivery outside of the UK please contact us so we can advise you on the shipping costs to your particular Country.
All rings sold at Sterling Diamonds are entitled to one free resizing. If a ring needs further resizing there will be a charge incurred depending on the ring.
The information contained in this website is for general information purposes only. The information is provided by Sterling Diamonds and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Sterling Diamonds. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Sterling Diamonds takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.