Sterling Diamonds offers a 30-day money-back guarantee on all jewellery or diamonds purchased through this website. If for any reason you wish to return your goods, please call us on 020 7242 4552 and one of our team will provide you with details including a return address.
Please note the following:
- Sterling Diamonds return policy is strictly for goods unworn and in their original condition.
- All the original packaging and accompanying material must be returned, or you will be liable to pay the replacement costs. For example, the diamond certificate has a replacement cost of £125. For security reasons please do not mention “diamonds” or “jewellery” on the outer box.
- Sterling Diamonds cannot take responsibility for damage or loss during shipment of returns. We strongly recommend you use Royal Mail Special Delivery to return your jewellery. Your shipment must be fully insured. You can determine the value of your shipment by referring to your receipt. Make sure you obtain a tracking number, so you can keep track of your item.
Please ensure you have read our Terms & Conditions.